Overview

Today’s dynamic enterprise environment requires smarter communication solution for diversified roles of employees. Flexible device usage and round-the-clock connectivity is the need of the hour for the mobile workforce in order to have consistent in-office experience while working from home, between appointments or while on the move. Increasing competition, flexible work places and timings give rise to the need for more collaborative communication solutions for in-office and mobile workforce. With Collaboration and Mobility as the key aspects of business communications, the term ’Unified Communication’ has been evolved.

Matrix SARVAM UCS is a Unified Communication Solution engineered on four pillars of Collaboration, Communication, Messaging and Mobility to enhance customer convenience and business productivity. With its intuitive interface and built-in real-time features of Video Calling, Email Integration, Presence Sharing and BLF Keys, Matrix SARVAM UCS empowers an organization to easily extend its reach to the employees. It is designed to overcome geographical, communication device and user-accessibility barriers with a single platform solution.

Mobility
Unified Network
Unified User Clients
Unified Messaging
Call Management Features

WORKFORCE COLLABORATION

Streamlined Business Operations
Increased Staff Responsiveness to Customers
Increased Employee Effectiveness and Efficiency
Increased Availability to Customers

BUSINESS CONTINUITY AND NETWORKING

Anytime Connectivity with Customers
Customer Assistance whether Inside Office or On-the-Move
Assured Communication between Different Locations even in Case of Trunk Failure
Increased Visibility of entire Infrastructure from a Central Location
Minimum Downtime

COMMUNICATION CONVENIENCE

Identify Calls before Answering
Reduced Operator Call Volume
Automated Call Treatment
No Need of Changing Accustomed Dialing Patterns
Increased Employee Productivity and Efficiency
Work from Anywhere, Anytime

STAY CONNECTED

Multi-locational Connectivity
Seamless Employee Mobility
Universal Connectivity

EFFECTIVE RESOURCE UTILIZATION

Utilize Existing IT Infrastructure with Existing Telephones
Use same Internet Connection for Voice and Data
Increased Staff Productivity
Smartphone Carrying GSM Number as well as Office Desk Extension

LOWER TCO

No Need of External Devices such as Voice Mail system, Gateway or ATAs
Support for Diverse Network Types – Investment Protection
Avail Benefits of New-age Networks on a Common Communication Platform
Flexible Scalability
No Need of Changing Existing VOIP Devices (VOIP Gateways, SIP Server, SIP Phones) and Telephone Instruments

HIGHER ROI

Call Cost Saving on each Call
Optimum Utilization of Internet Bandwidth – using the same
Bandwidth for Voice and Data
Customer Satisfaction – Increased Responsiveness
Field Upgradable
Reduced Travel Charges within Office Premise and between Office and Field Resources
No Need of Additional Application for Configuration

CONTROL OVER OPERATIONAL COST

Reduced Long-distance Telephony Costs through VOIP
Free Inter-site VOIP Calling
No Need to Invest in New Infrastructure
Increased Organizational Efficiency
No Need of Separate Administrator for Multiple Locations

unified communications

Overview

BENEFITS