Hotel Telecom Solutions

Hospitality PBX Phone Systems – Overview

Professional service, rich guest experience and systematic hotel activities are the keys for building reputation and creating a loyal customer base. Owners of guest centric hotels are always looking for communication solutions that facilitate automation of regular hotel operations. They need products that enable their employees to respond to guests' request from anywhere in the hotel.

Matrix offers all-in-one and integrated Hospitality PBX solution for small budget to luxury hotels. Matrix hospitality communication solution empowers hoteliers to meet the industry-wide communication challenges and deliver superior guest experience. Matrix solutions are scalable to address the current as well as future communication needs of hotels of every size.

Matrix Hospitality Phone systems are based on cutting-edge IP technology and state-of-the-art design. These solutions are scalable to address the current as well as future communication needs of hotels of every size.

Hotel staff can enhance guest experience and improve staff productivity with hospitality features, front desk, PMS integration, staff mobility extensions and voicemail with personalized greetings by Hospitality PBX.

Because only when the rings of guests are attended efficiently, does the cash register rings!

Key Features

  • Automatic Wake-up Calls and Reminders
  • Busy Lamp Field (BLF) Indication
  • Call Budgeting
  • Call Privileges
  • Call Cost Calculation
  • Check-in/Check-Out
  • Do Not Disturb
  • Third-Party PMS/CAS Integration
  • Guest-In/Guest-Out Status
  • Music-on-Hold
  • Mini Bar Status and Display
  • Message Notification
  • Room Status Display
  • Room Occupancy Status
  • Room Clean Status
  • Room Shifting
  • Remote Programming
  • Room Monitoring (Baby Listening)
  • Room Reservation Status
  • Voice Mails and Messages
  • Web-based Front Desk User Wizard
  • Benefits
  • Automate Routine Activities
  • Boost Staff Efficiency and Productivity
  • Enrich Customer Experience and Services
  • Increase Guest Satisfaction and Loyalty
  • Reduce Operating Costs
  • Extend Mobility to Staff Members
  • Easy Integration with Existing Telephony Interfaces
  • Systematic and Transparent Hotel Operations with PMS Application
  • Wide Connectivity Options as Wireless Phones and IP DECT

Hotel Reception

Matrix Hospitality solution provides a simplified reception solution by providing:

  • UC Client for PC/Laptop
  • Call Management with a Single Click
  • Front Desk Management Features
    • 1. Check-in and Check-out
    • 2. Guest-in and Guest-out
    • 3. Hotel Activity Log
    • 4. Guest Shift
    • 5. Room Clean Status
    • 6. Call Budgeting

IT Staff / Administrator

Matrix Hospitality solution makes the life of IT staff simpler by providing:

  • Web-based Management for Convenience
  • Easy Management
  • Secured Connections through TLS/SRTP
  • Password Protected, Trusted IP and Digest Authentication

Hotel Staff

Matrix Hospitality solution allows the hotel staff to delight customers by serving them in an innovative way by providing :

  • Mobility Features through Smartphones/Tablets
  • Delighted Customers with continuous Response from the Staff
  • Extended PBX Features for the Mobile Hotel Staff

Security Personnel

Matrix solution provides specialized radio interfaces for the security personnel, letting them secure the hotel perimeter in an enhanced way by Providing :

  • Multi-port Radio Interface Offers Mobility
  • Radio Interfaces Allows Internal as well as External Calls
  • Interoperability with Radios
    MOTOROLA Gm338 – LUP 332 (VHF)
    TADIRAN RT 6001/PRC 6020 (HF) – HYT TM-610
    TADIRAN RT-7330M (VHF) – ICOMM F110


Matrix offers best features for hotel guests such as :

  • Voicemail for all Guests
  • Built-in Auto Attended and IVR Features
  • Personalized Greetings for Guests
  • Wake Up Alarms and Reminders
  • BYOD (Bring your own device) for Mobile Extensions

Software Integration

Matrix allows the hoteliers to integrate third party software directly with the existing hotel communication system.

  • PMS (Property Management Software) Interface Integration
  • CAS (Call Accounting Software) Interface Integration
  • Voice Logger
  • SMS Server